FAQs
Get answers to the most frequently asked questions about our service. If you don’t see your question here, feel free to reach out to us directly
Straight Answers. No Tech-Speak.
What is included in 1-month free?
You will receive one month of free website maintenance for one or more websites. Please note that the One-Time Fix service is not included, as it is a separate troubleshooting and repair service. Check our Pricing page to see our packages and their features.
This option lets you experience how our service works and how effectively we maintain your website completely free for 1-month. Then if you are satisfied, you can purchase one of our packages to continue using our maintenance services.
What types of WordPress websites do you maintain?
We maintain all types of WordPress websites.
Can you manage multiple websites at the same time?
Yes, we can maintain multiple websites simultaneously without any limitations.
Are the prices per website?
Yes, pricing is per website. However, if you need maintenance for multiple websites, we offer a 10% discount on the total cost.
What if I already have a developer?
We can support them or take over entirely. Many teams come to us when their dev is overloaded or too slow to respond.
How fast you respond?
Most requests are answered in under an hour and resolved within under 24 hours. Emergency issues? We jump on them the same day.
Do you offer redesign services?
No. We only focus on website maintenance and fixes.
How do I send my login credentials?
You can send us your login credentials via email or using the Live Chat.
Does it matter what host I'm using?
No, we can maintain your site regardless of the hosting provider. Our services are hosting-agnostic.
Do you support WooCommerce websites?
Absolutely! We specialize in e-commerce. WooCommerce sites often require additional support, so our maintenance services are tailored to ensure performance, security, and uptime for your online store.
Is WP Diagnostic for big companies?
We can fix / maintain any kind of Website, even from the companies.
Can I cancel anytime?
Of course.
I saw you offer monthly and yearly plans. Can I purchase two, three or more?
Yes. But the price will be separated for each website. The price is per website.